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Frequently Asked Questions

Topic:

General Information

What is The Work Number®?

The Work Number is the leading provider of employment and income verifications. It is used by lenders, property managers, pre-employment screeners, social service agencies and others who need to verify someone's employment status and sometimes, his or her income as well. Typically, verifications are required when a person applies for a loan or public aid, leases an apartment, updates their immigration status, or applies for a job.

How do I use The Work Number®?

When an employer decides to use The Work Number, a secure account is created for each employee. All of the features that your employer (or former employer) has decided to offer are already set up. You just need to login by entering your employer's name, or code if you know it, in addition to your User ID and PIN/Password.

What information does a lender or other verifier get from The Work Number®?

The Work Number provides different "types" of verifications for different purposes. For example, if you are looking for a job, your future employer might want to check your past employment while a mortgage lender will typically need to verify your income before giving you a loan. If you apply for public aid from a social service agency, they too will need an enhanced verification. The Work Number can meet each of these needs.

Can just anyone get my income information from The Work Number?

No. You have to give someone authorization to get your income information from the service. There are numerous ways in which you can give someone authorization to access your income information. A few examples - by signing a borrower's authorization form when applying for a loan or by creating a salary key on our service, a one-time electronic signature.

Is The Work Number secure?

Yes. We use TLS 1.2 encryption on our site where your personal information is being exchanged. In addition, we have a detailed privacy policy that tells you what we do, and more importantly, what we do not do with information we gather when accessing our services.

We apply stringent data security standards combined with physical security controls to protect the data and assets in our data center(s).

How do I provide proof of my employment or income to someone who needs it?

The Work Number is a fully automated service. Please direct whoever is in need of proof of your employment or income to www.theworknumber.com. They may also call 800-367-5690 for assistance.

To provide proof of your employment only, please go here.