Maryland's Department of Human Resources recently received a federal bonus for its improved payment accuracy. Senior officials from the department talk about how they improved accuracy while providing better customer service.
Three officials representing Clark County, Ohio, discuss how workers use Equifax Verification Services for both the child support and social service programs. They talk about how automated employment and income verifications help them maintain a high accuracy rate and provide faster customer service despite staff reductions and an increasing caseload. The director of the Ohio CSEA Directors Association discusses how the OCDA facilitates access to Equifax's employment database, The Work Number for most of Ohio's 88 counties via an innovative master contract arrangement.
The Food & Nutrition Unit Manager for Georgia Department of Human Services discusses measures the state implemented to boost payment accuracy in its Supplemental Nutrition Assistance Program (SNAP), including reforms in review, training, and intake methods as well as the addition of Equifax Verification Services for immediate access to employment and income data.
Speakers from the Kern County, California DHS discuss using Equifax Verification Services to search for employment and income data instantly, including their pilot program and worker reaction.
The New York State Office of Temporary and Disability Assistance (OTDA) discusses using Equifax Verification Services to assist with eligibility determinations, reduce case workloads, maintain program integrity, and determine program eligibility.