VERIFICATION SERVICES
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Frequently Asked Questions

Topic:

Account Setup & Login

How do I change my password?

Please log in with your Username and Password as you usually do, then select "Preferences" from the left-side navigation. You will then be able to change your Password.

How do I add or change users in my account?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

How do I add or change locations listed on my account?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

How do I set up a separate account?

Please complete our contact form. Your message will be routed to a representative. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

How do I add or change a webManager?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

I forgot my Username or Password?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

My account is inactive due to non-payment. What should I do?

Please send an email to verifierbilling@talx.com. Make certain to include the following information in your email. Company name, Contact name, account number, invoice number (if available), credit card information (card number, exp date, name listed on the card and zip code) or check information (routing number, account number, check number). You may also call 888-594-1999 or 866-512-8448.

My username is locked. How do I unlock it?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

My username is blocked. How do I unblock it?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.

How do I obtain a Username or other User ID in order to log in for the first time?

If you have not received your username, please contact your employer.

Where do I get my PIN/Password in order to log in for the first time?

If you have not received your password, please contact your employer.

What is 'Remember My Device,' and do I have to do this?

When logging into the system for the first time from a non-public, secure device, it is important to select "Remember My Device" so the system recognizes the user device for future visits. This will reduce the chance for being challenged when logging in.

A personal site image was required in the past. Is that no longer needed?

You no longer have to remember or confirm a site image. The site image method of authentication has been removed as other authentication processes are in place.

What are security questions? Where do I get them?

Security questions are a series of questions that you select and corresponding answers that you provide. We use these to verify your identity on occasions when we are unable verify your identity upon logging in. You will choose your security questions when you login for the first time; you can change them at any time.

When I logged in, I saw that you already had some of my personal information. Why is that?

Your employer provides us with some of your personal information so that we can properly verify you when you log in. Or you may have provided it to us previously in another process.

How do I log in when I return in the future?

Each time you return, you will be required to log in. You will be asked to provide your Username or other User ID, as well as your PIN/password. From time to time, you may also be required to answer one or more of your security questions, or take additional steps to verify your identity in order to log in.

Why am I'm being asked for my last verification or credit card information, even though I have not performed a transaction?

Prompting for this information is one of our methods for verifying you are who you say you are. Unfortunately, our system cannot identify users who have not performed a transaction, and your username and password will need to be reset. You will need to fill out the form found here and include a note in the Comments box asking for this information to be reset.