Help

Frequently Asked Questions

Account Setup & Login

How do I change my password?

Please log in with your Username and Password as you usually do, then select "Preferences" from the left-side navigation. You will then be able to change your Password.

How do I add or change users in my account?

Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 8pm CST.

How do I add or change locations listed on my account?

How do I set up a separate account?

Please complete our contact form. Your message will be routed to a representative. You may also call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 8pm CST.

How do I add or change a webManager?

I forgot my Username or Password?

My account is inactive due to non-payment. What should I do?

Please send an email to verifierbilling@talx.com. Make certain to include the following information in your email. Company name, Contact name, account number, invoice number (if available), credit card information (card number, exp date, name listed on the card and zip code) or check information (routing number, account number, check number). You may also call 888-594-1999 or 866-512-8448.

My username is locked. How do I unlock it?

My username is blocked. How do I unblock it?

What is Risk Based Authentication - Enhanced Security Enrollment, and why do I have to do it?

Security Enrollment is the process by which you provide us with the information that will be used to verify your identity in the future. This is an innovative way to both protect your identity and to add a new layer of protection to your online account. After you complete this simple process, you'll know you're at an authentic site because you'll see your security image, which you chose during enrollment. We'll know it's really you because we can validate your identity against the information you have provided to us during enrollment.

Will I have to enroll every time I log in?

No. You will only have to enroll once. However, upon future logins, we may use some of the data you provided to us during enrollment to verify your identity.

Is RBA asking you for your last verification or credit card information to verify your identity, but you have not performed a transaction yet?

We rolled out RBA and if you were signed up with The Work Number, but have not performed a transaction, RBA can't tell. Your username and password will need to be reset. You will need to fill out the contact us form found here and ask for them to reset this information.

Are you seeing the wrong picture when you try to login?

Your username and password are case sensitive and could pull up the wrong picture if the information is not entered exactly as you enrolled. Please reenter your username with the appropriate case sensitivity.

What is 'remember my computer'. Do I have to do it?

If you log in from a particular computer often, we can remember it for you. This will make it easier to verify your identity in the future.

I enrolled and saw that you had some of my personal information already. Why is that?

The information that we used was personal information that we already had on file for you. You may have provided it to us previously in another process.

How do I log in next time?

Each time you come back, you'll be asked to log in. You'll be asked to provide your Username or other User ID, verify your security image, and enter your PIN/password. From time to time, we may also require you to answer some of your security questions, or take additional steps to verify your identity in order to log in.