Frequently Asked Questions
What is Equifax Verification Services?
Equifax Verification Services is a service that organizations can use to verify employment and income information. The employment and income records on The Work Number database are provided to us by thousands of employers nationwide and are updated on a regular basis.
The Work Number database can be accessed using either our web site, which can be found at http://www.TheWorkNumber.com, or our telephone-based system, which can be reached by calling 1-800-367-5690.
Where Does the Data on The Work Number Database Come From?
The data on The Work Number database is provided to us by thousands of employers who rely on Equifax Verification Services to fulfill their employee's employment and income verifications.
What Type of Employers Use Equifax Verification Services?
A wide variety of employers, in a range of industries, use Equifax Verification Services including...
- The Home Depot®
- Bank One®
- The Internal Revenue Service (IRS)®
- The Gap®
Where Can I Find a List of Participating Employers?
Equifax Verification Services has redesigned our Web site to make it more informative and easier to use. If you have a level of service where the employer is required in order to request a verification, you would simply log in to your account and search for the employer on the order page directly below where you enter the applicant's Social Security Number. If you have a level of service where you order a verification with just an SSN, we don't require an employer name from you.
How Often is The Work Number Database Updated?
The data on The Work Number database is updated each time an employer runs payroll.
A Verifier is a person or organization that is trying to verify a person's employment or income information. Verifiers include such organizations as:
- Mortgage Companies
- Pre-Employment Screeners
An Employee is a person who has worked for a participating employer and whose employment and income information is available on The Work Number database.
An Employer is an organization that uses Equifax Verification Services to provide access to employment and income information about its employees.
A database is a central repository for information or data that allows access to one or more users. This information is typically organized into what are known as records.
A record is a discrete set of information that is stored in a database. In the case of The Work Number database, each record describes a person's time with a specific employer. The Work Number database contains employment and income records from thousands of employers, and in many cases these records include information about a person's current and previous employers.
Do I need anything special to access an income verification?
Equifax requires that verifiers have employee authorization to access income information. This allows the employee control over who has the ability to pull their income.
A Salary Key is one form of employee authorization that gives a verifier the right to view a person's income information. There are some things you should keep in mind when it comes to a salary key.
- A verifier cannot create a salary key. Instead, they must obtain a salary key from the person whose income information they are trying to verify.
- A salary key only provides one-time access to a person's income information. If a verifier needs to access a person's income information for a second time (e.g. at a later date) then they will need a new salary key.
How do I create a Salary Key?
For security and privacy reasons, a verifier cannot create a salary key. Only the person whose information is being verified can create a salary key. If you are a verifier and need to instruct your applicant how to create a salary key, please provide them the instructions below.
Please instruct him/her to contact the Client Service Center at 1-800-367-2884. Representatives are available Monday – Friday, 7am-7pm CST.
What is an Employer Code?
An Employer Code, also known as a Company Code, is a five-digit number that is used to identify a specific employer on The Work Number database. For example, the employer code for Sears is 10156 while the Employer Code for The Home Depot is 87843. You only need to know what a company's employer code is if you access The Work Number database using the telephone-based system (which can be reached by calling 1-800-367-5690). If you are using the web site, then you can just enter the name of the employer.