VERIFICATION SERVICES
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Contact Information

Please keep this document for future reference. We have created a table of contact information organized by need.

If you have any questions, please contact your Account Manager.

Sincerely,

The Equifax Verifiation Services Customer Service Team

Category If you need: Please provide your: Email or visit: Or call:
Access Assistance To reset your password Username www.theworknumber.com/go
Enter your Username and click "Forgot your password?" You will receive a new password and username reminder via email.

800-367-5690

  Access to your account (unable to log in) OR To add new users to your account Company name and Customer Number member@equifax.com

800-367-5690

Batch assistance Detailed description of your problem and username ebatch@equifax.com  
Services/Pricing Additional information on available services Company name and Customer Number Your Account Manager or info@theworknumber.com 314-214-7000, ask for your Account Manager by name
  Pricing options Company name and Customer Number Your Account Manager or info@theworknumber.com 314-214-7000, ask for your Account Manager by name
Billing/Invoice To make a payment on your account Invoice number, Customer Number, credit card information (card number, exp date, name listed on the card and zip code) or check information (routing number, Customer Number, check number) verifierbilling@equifax.com 866-512-8448
  A copy of your invoice Customer Number verifierbilling@equifax.com 866-512-8448
Order Questions To ask questions about your 4506-T order Reference number and username verifiercustomerservice@equifax.com 888-749-4411
  To ask questions about your Researched Verification order Reference number and username researchedverifications@theworknumber.com 866-662-3343
Account Questions General account information Company name and Customer Number Your Account Manager or info@theworknumber.com 314-214-7000, ask for your Account Manager by name
  To integrate with our service Company name and Customer Number Your Account Manager or info@theworknumber.com 314-214-7000, ask for your Account Manager by name
To ask questions about your existing integration Company name and Customer Number eCommerceintegration@equifax.com 866-662-3343
A salary key to obtain a verification of income Applicant will need their company code and PIN Have your applicant call or visit our website (www.theworknumber.com/employees) to obtain salary key 800-996-7566