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Ohio and The Work Number: gaining efficiencies and improving accuracy

Three officials representing Clark County, Ohio, discuss how workers use The Work Number for both the child support and social service programs. They talk about how automated employment and income verifications help them maintain a high accuracy rate and provide faster customer service despite staff reductions and an increasing caseload. The director of the Ohio CSEA Directors Association discusses how the OCDA facilitates access to The Work Number for most of Ohio's 88 counties via an innovative master contract arrangement.

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