Resources

Here are some of the most frequently asked questions.

General Information
The Work Number is the leading provider of employment and income verifications. It is used by lenders, property managers, pre-employment screeners, social service agencies and others who need to verify someone's employment status and sometimes, his or her income as well. Typically, verifications are required when a person applies for a loan or public aid, leases an apartment, updates their immigration status, or applies for a job.
When an employer decides to use The Work Number, a secure account is created for each employee. All of the features that your employer (or former employer) has decided to offer are already set up. You just need to login by entering your employer's name, or code if you know it, in addition to your User ID and PIN/Password.
The Work Number provides different "types" of verifications for different purposes. For example, if you are looking for a job, your future employer might want to check your past employment while a mortgage lender will typically need to verify your income before giving you a loan. If you apply for public aid from a social service agency, they too will need an enhanced verification. The Work Number can meet each of these needs.
No. You have to give someone authorization to get your income information from the service. There are numerous ways in which you can give someone authorization to access your income information. A few examples - by signing a borrower's authorization form when applying for a loan or by creating a salary key on our service, a one-time electronic signature.
Yes. We use TLS 1.2 encryption on our site where your personal information is being exchanged. In addition, we have a detailed privacy policy that tells you what we do, and more importantly, what we do not do with information we gather when accessing our services. We apply stringent data security standards combined with physical security controls to protect the data and assets in our data center(s).
The Work Number is a fully automated service. Please direct whoever is in need of proof of your employment or income to www.theworknumber.com . They may also call 800-367-5690 for assistance. To provide proof of your employment only, please go here.
Social Service Verification
The Work Number is a fully automated service. Please direct whoever is in need of proof of your employment or income to www.theworknumber.com. As an alternative they may also call 800-660-3399 to obtain this information. They will need your employer code and social security number to place this request for your employment or income verification.
Login
An Employer Code (which is sometimes known as a Company Code) is a five-digit number that is used to identify a specific employer on The Work Number database. Upon login, you will be asked to enter your employer's name or code. If you do not know your employer's code, you will have the choice to search for the code by clicking on the "Find Employer Name" link and entering your company name.
A User ID is a unique identifier for an employee which needs to be entered upon login to the Employee section of The Work Number Web site. If you don't know your User ID, please check with your employer to obtain it.
If you are logging in for the first time and have not received your Username/User ID, your employer can provide it or contact our Client Service Center at 1-800-367-2884.
A PIN is a number, often between 4 and 8 digits in length, which an employee will need in order to be able to login to the employee section of The Work Number Web site. If you have forgotten your PIN, you may click on the "Forgot Your PIN" link during login. You will be prompted with 3 questions to answer that were pre-selected by you the first time you logged into The Work Number Web site. When answered successfully, an opportunity will be provided to reset your PIN. If you have not logged into The Work Number before and don't know your PIN, please check with your employer for your PIN scheme.
If are logging in for the first time and don't know your PIN scheme, your employer will be able to assist you. If you have logged in before but have forgotten your PIN, you may click on the "Forgot Your PIN" link during login to reset it.
If you log in from a particular device often, we can remember it for you. This will make it easier to verify your identity in the future.
You no longer have to remember or confirm a security image. The security image method of authentication has been removed as other authentication processes are in place in order for us to help protect your information.
Security questions are a series of questions that you select with corresponding answers that you provide. We use these to confirm your identity on occasions when we can't verify it automatically. You will choose your security questions when you log in for the first time, and you can change them at any time.
Your employer provides us with some of your personal information so that we can properly verify you when you log in. Or you may have provided it to us previously in another process.
A phone number is needed to improve the security of your personal information. When logging in, there may be extra steps required beyond the security questions in order to verify your identity through an Interactive Voice Response (IVR) system. Note that the IVR system does not have the ability to dial work extensions, only direct phone lines. Please keep this in mind when providing this information.
Each time you come back, you'll be asked to log in. You'll be asked to provide your Username/User ID and enter your PIN/Password. From time to time, we may also require you to answer some of your security questions, or take additional steps to verify your identity in order to log in.
Employment Data Report
An Employment Data Report is available to you and is a copy of the information potentially given to those requesting employment information on you from The Work Number. In addition, we give you a list of each time a verifier has attempted to access some or all of your data using The Work Number.
An employment data report can be obtained through logging in to the Employee section of The Work Number or by calling 866-604-6570.