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General Information

The Work Number is a database that organizations can use to verify income and employment information. The Work Number database is the largest central repository of payroll information in the United States, with over 82% of the Fortune 500 employers contributing data each pay cycle.
Equifax receives new information directly from its Employers' payroll systems on a per pay period basis. We do not manually key or scan any information into the database. Our Employers send us information in a specified file format at specified time intervals. That information is instantly loaded into Equifax's employment database, The Work Number.
Many states use state wage data which is at least 3-6 months old by the time the government agency is using it to determine eligibility. This could lead to inaccurate information therefore to improper payments. In addition, many beneficiaries may be employed across state lines meaning that potential wages may not be reported within the state versus The Work Number which offers a national view of income and employment.
Your agency will save time and money by using Equifax Verification Services. The verification process will be much less cumbersome, allowing your caseworkers to devote more of their time to the clients they serve. Equifax helps government agencies at each step of the process to:
  • Verify applicant’s identity
  • Streamline the application process
  • Identify on an ongoing basis life changes that affect eligibility
  • Find unreported income
  • Confirm benefit renewals
  • Create audit and recovery trails for improper payments
  • A wide variety of employers, in a range of industries, use Equifax including...
  • The Home Depot®
  • Kelly Services®
  • Kroger®
  • Bank One®
  • Hewlett-Packard®
  • The Internal Revenue Service (IRS)®
  • The Gap®
  • The Coca-Cola Company®
  • PriceWaterhouseCoopers®
  • The data on The Work Number database is provided to us by thousands of employers who rely on Equifax Verification Services to fulfill their employee's income and employment verifications.
    We have redesigned our Web site to make it more informative and easier to use. If you have a level of service where the employer is required in order to request a verification, you would simply log in to your account and search for the employer on the order page directly below where you enter the applicant's Social Security Number. If you have a level of service where you order a verification with just an SSN, we don't require an employer name/code from you.
    A qualifying Social Service Organization is a government agency that is granting a low-income benefit. An agency that provides state or federal assistance to qualified applicants, like human services, social services, family services, Social Security Administration, Housing Authorities, Work Programs, and Medicaid. Child Support Enforcement Agencies are also considered social service agencies as well. Additional organizations that qualify as Social Service Agencies:
  • A non-profit company, with a government contract, may also qualify for Social Services ONLY IF administering a low-income program.
  • A private company, with a government contract, may also qualify for Social Services ONLY IF administering a low-income program.
  • An Employer Code, also known as a Company Code, is a five-digit number that is used to identify a specific employer on The Work Number database. For example, the employer code for Wal-Mart is 10108 while the Employer Code for The Home Depot is 87843. You only need to know what a company's employer code is if you access The Work Number database using the telephone-based system, which can be reached by calling 1-800-660-3399. If you are using the web site, then you can just enter the name of the employer.
    Register to use Equifax Verification Services by completing and signing a Service Agreement. By registering, you identify your agency to Equifax and protect employees against unauthorized access of confidential information. The contact person for the service agreement should be a spokesperson for your office. We may need to contact this person to verify your information or explain changes to the service. It will be necessary to provide proof or your organizations qualifications to use this service and may need to complete an on-site inspection. You must be able to respond to the following questions:
  • What type of organization are you?
  • What type of program do you administer?
  • What contract do you have to prove your program operation?
  • Equifax Verification Services provides information given to us by Employers: Employee Name and Social Security Number, Employment Status, Most Recent Start Date and Termination Date (if applicable), Total Time with Employer, Job Title, Rate of Pay, Average Hours per Pay Period, Total Pay for Past 2 years, and the most recent twelve pay periods of Gross Earnings. The verification can provide up to 36 months of pay dates, period ending dates, number of hours worked, and gross earnings. All of this information is as current as the most recent pay period.
    Equifax receives new information directly from its Employers' payroll systems on a per pay period basis. We do not manually key or scan any information into the database. Our Employers send us information in a specified file format at specified time intervals. We then load that information directly into Equifax's employment database, The Work Number..
    Absolutely. Equifax Verification Services is to be used only when the public aid applicant has expressly given their permission, through a written signature, for your department to verify their employment and income information. Child Support agencies are the exception, since Employers are legally required to respond to their requests. Equifax audits a percentage of all verifications performed, and your signed Agreement gives us the authority to audit your specific activity. When an audit is performed, we look for the authorization signature from the applicant.
    Employers who send records to Equifax use this service exclusively; in other words, they do not supply other vendors with the same payroll data, for the purposes of employment and income verification. Therefore, Equifax is the effective "Sole Source" provider of access to these records.
    Many national employers in high-turnover, low-wage industries such as retail, staffing, hospitality, restaurant and gaming. Over 75% of the Fortune 500 and the majority of federal governement civilian employers contribute to the database.

    Obtaining Verifications & Verification Information

    If the employer utilizes the "Other ID Option" rather than an employee's Social Security Number, please request this verification by logging in here. Then select the "Other ID Option" listed right below the Social Security Number field. Next, enter the ID you were given from your customer. You will then be able to view the verification on your screen.
    Equifax Verification Services currently maintains records for civilian employees for the Department of Defense. Active military records are not currently maintained by Equifax. Please contact the Human Resources department for any active military records.
    You must speak with someone in our Client Service Center within 24 hours of ordering the verification to get a replacement at no cost to you. Please call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.
    You are able to audit a previously ordered verification. Simply go here. After logging in, select "Search Verifications " from the left-side navigation menu. You will be prompted for the employee's SSN and the Reference Number. After confirming the data that you entered, you will see the verification and you can print it from your desktop. This is not a receipt for the original verification and you will be charged for pulling this verification.
    For clients who receive a monthly invoice, you will get a complete list of verifications ordered and their price each month on your invoice. For credit card clients, please contact our Client Service Center. In your request you will want to let them know you are needing a receipt and include the reference number, last four digits of the SSN on the verification, your account user name and a fax number where we can fax the receipt.
    The information on The Work Number database has been provided directly from their employer. If your applicant would like to file a dispute and have us research the dispute with their employer, please have them contact 800-367-2884.
    To order a verification, please go to www.theworknumber.com/SocialServices. Log in with your Username and Password. You will be asked for the employee's Social Security Number and the 5-digit employer code. After confirming the data that was entered, you can view and print the verification from your desktop. If you do not already have a Username and Password, please select "Are you a New User?" beneath the login box and you will be taken to the service plans page where you can select the best plan for your company. You also have the option to pay using a credit card.
    You, the verifier, do not have an Employer Code. The Employer (Company) Code is a 5-digit code that corresponds to the employee's place of employment.

    Billing, Account Setup and Login issues

    Please log in with your Username and Password as you usually do, then select "Preferences" from the left-side navigation. You will then be able to change your Password.
    Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.
    Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.
    Please email govinfo@theworknumber.com to send us a message. Your message will be routed to a representative.
    Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST. You may also contact your Client Relationship Manager
    Please click the "Forgot My Password" link found here. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST. You may also contact your Client Relationship Manager.
    You may contact your agency webManager for assistance. Please complete the "Forgot My Password" link found here.
    You may contact your agency webManager for assistance or call 1-800-996-7566 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.
    Please email govinfo@theworknumber.com to learn more about our volume pricing and billing options.
    Please complete our contact form. Your message will be routed to a representative in the Client Service Center. You may also call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.
    Please send an email to verifierbilling@talx.com. Make certain to include the following information in your email. Company name, Contact name, account number, invoice number (if available), credit card information (card number, exp date, name listed on the card and zip code) or check information (routing number, account number, check number).

    Working with Records/Record Information

    When you receive this message it means that Equifax Verification Services does not have a record on file for the Social Security Number (SSN) and the employer code that you entered. You may want to verify both the SSN and the employer code. If these are indeed correct, then the employer has not sent a record for this employee. If your client is a new employee, then Equifax would most likely not have received his/her records until after their first paycheck. Please contact the Human Resources department of the employer for this employment record.
    When you receive the message that there are additional records on file, this means that there are multiple records from multiple employers, both current and previous, for this Social Security Number. By selecting to view the additional records, you will receive all employment records associated with the Social Security Number. You will only be billed once for all additional records. The price will be the same as your previous verification. You will not be charged for each separate additional record from multiple employers. Therefore, only two charges will occur for this Social Security Number's complete records.
    Equifax Verification Services was designed to protect the privacy of the individuals whose records are on The Work Number database. We want to avoid giving out information -- to just anyone on the Web -- who may not have a legitimate business purpose to locate someone. This business service is designed primarily for credit application, mortgage application and job application processing. Usually an individual must provide the name of the employer on the applications. What industry are you in? If we can verify that you are using the service for mortgage purposes, and that you're FCRA-compliant, we may have other service offerings that we can provide you. Please send an email to info@theworknumber.com if you would like to more information about other available services.
    A record is a discrete set of information that is stored in a database. In the case of The Work Number database, each record describes a person's time with a specific employer. We have over 220 million records on The Work Number database. In many cases, this includes information about a person's current and previous employers.