Resources

Obtaining Verifications & Verification Information

If the employer utilizes the "Other ID Option" rather than an employee's Social Security Number, please request this verification by logging in here. Then select the "Other ID Option" listed right below the Social Security Number field. Next, enter the ID you were given from your customer. You will then be able to view the verification on your screen.
Equifax Verification Services currently maintains records for civilian employees for the Department of Defense. Active military records are not currently maintained by Equifax. Please contact the Human Resources department for any active military records.
You must speak with someone in our Client Service Center within 24 hours of ordering the verification to get a replacement at no cost to you. Please call 1-800-660-3399 to reach the Client Service Center. Representatives are available Monday - Friday, 7am - 7pm CST.
You are able to audit a previously ordered verification. Simply go here. After logging in, select "Search Verifications " from the left-side navigation menu. You will be prompted for the employee's SSN and the Reference Number. After confirming the data that you entered, you will see the verification and you can print it from your desktop. This is not a receipt for the original verification and you will be charged for pulling this verification.
For clients who receive a monthly invoice, you will get a complete list of verifications ordered and their price each month on your invoice. For credit card clients, please contact our Client Service Center. In your request you will want to let them know you are needing a receipt and include the reference number, last four digits of the SSN on the verification, your account user name and a fax number where we can fax the receipt.
The information on The Work Number database has been provided directly from their employer. If your applicant would like to file a dispute and have us research the dispute with their employer, please have them contact 800-367-2884.
To order a verification, please go to www.theworknumber.com/SocialServices. Log in with your Username and Password. You will be asked for the employee's Social Security Number and the 5-digit employer code. After confirming the data that was entered, you can view and print the verification from your desktop. If you do not already have a Username and Password, please select "Are you a New User?" beneath the login box and you will be taken to the service plans page where you can select the best plan for your company. You also have the option to pay using a credit card.
You, the verifier, do not have an Employer Code. The Employer (Company) Code is a 5-digit code that corresponds to the employee's place of employment.